Brisbane IT support questions, answered straight.
What it costs, how fast I respond, what happens when you switch, and what I can and can’t promise. Each answer links to the page with the detail. Something not here? Email me.
Working with me
- What does Ewan Me IT do?
- I'm Ewan Milroy, a Brisbane IT consultant. Ewan Me IT provides managed IT support for businesses of about 5 to 40 staff, plus cybersecurity, Microsoft 365 and Google Workspace support, and AI and automation. It is a one-person business by design, so you deal with me, not an account manager. More about me.
- Do you outsource or use an overseas helpdesk?
- No. There is no call centre, no offshore helpdesk and no outsourcing. When you call, you get the person who fixes it. I have more than 15 years of hands-on Microsoft desktop, endpoint and business IT experience. How I work and what I hold.
- What happens if you are away?
- It is a fair question to ask any small provider. Planned leave is told to you in advance and routine work is scheduled around it. Monitoring keeps running while I am away, urgent requests are triaged, and I stay contactable for critical escalations where practical. The full answer is on my About page.
- Which areas do you cover?
- I'm based in Inala in Brisbane's south west. On-site support covers Brisbane, Ipswich and Logan, including Forest Lake, Springfield Central, Browns Plains, Springwood, the CBD, Fortitude Valley, Toowong, Indooroopilly, Mount Gravatt and Carindale. I work on-site where it helps and remotely when that is faster. Businesses outside the on-site area are supported remotely.
Cost and contracts
- How much does managed IT support cost in Brisbane?
- Managed IT starts at $89 + GST per user per month on Business+, with a minimum of 5 users, so from $445 + GST a month. Secure+ is $129 + GST per user per month. Fixed-price packs start at $290 + GST (Security Deep-Dive Audit), and ad-hoc support is $150/hr + GST. Fewer than 5 staff? Ad-hoc support is usually the better fit. Every engagement is confirmed in a written quote before work starts. See plans and pricing.
- Do I have to sign a lock-in contract?
- No. Managed plans have no lock-in and no minimum term, and the documentation for your systems is yours to keep if you leave. Projects, and fixes for problems that already existed before onboarding, are quoted separately in writing before any work starts. What is and isn't included.
- How do I switch from my current IT provider?
- It is a planned handover, not an overnight cutover. Your current provider hands over admin access, domain and DNS access, licence details and documentation. The two providers usually overlap briefly, and most staff barely notice. The switch is quoted as a one-off project before anything changes. How the handover works.
Response times and urgent help
- How fast do you respond?
- Business+ and Secure+ include a four-business-hour response target during business hours. New urgent requests have a callback target within two business hours during standard service hours, and general enquiries get a reply within 2 business hours. A response target is not a guaranteed resolution time. The targets and their exclusions are written down in The Standard.
- Do you offer 24/7 or after-hours support?
- I don't offer a 24/7 guarantee unless it is separately contracted. Urgent work in business hours is $225/hr + GST, one-hour minimum. After hours it is $300/hr + GST, two-hour minimum, subject to availability and not guaranteed. Get urgent help.
Security
- Can someone really send email pretending to be my business?
- Yes, if your domain isn't locked down. Without SPF, DKIM and DMARC set to reject, anyone can send email that looks like it came from your domain, which is how fake invoice scams reach your customers. Moving safely to a blocking DMARC policy means finding every legitimate sender first, so your real email keeps landing. Test your domain free. The fix is Domain Lockdown, from $295 + GST.
- Will my business pass a cyber insurance questionnaire?
- Most questionnaires ask about MFA, tested backups, patching and email security. The free readiness check scans what is visible from outside your business. The paid Cyber Insurance Readiness Review (from $390 + GST) looks inside and gives you documented evidence for renewal. I can't promise an insurer will offer cover. Cyber insurance readiness.
- What is Microsoft Intune used for?
- Intune is Microsoft's tool for managing and securing the laptops, phones and tablets your staff use. It lets me enforce encryption, PINs and MFA, lock or wipe a lost device remotely, and keep everything patched and compliant without touching each device. Device management with Intune is included from Business+. Microsoft 365 support.
Microsoft 365, Google Workspace and AI
- Do you support Google Workspace as well as Microsoft 365?
- Yes. I support Google Workspace end to end: Gmail, user accounts, Shared Drive permissions, security and licensing, the same way I support Microsoft 365. Managed plans cover either platform. Google Workspace support.
- Is Microsoft 365 Copilot safe to turn on?
- Copilot can see everything your staff can see. If permissions and sharing are messy, it will surface the wrong files to the wrong people. The Copilot Ready Plan (from $890 + GST) tidies and secures Microsoft 365 first, so Copilot is a win, not a leak. Copilot readiness.
- Can you help my team actually use AI safely?
- Yes. In my own business, AI agents I built triage tickets and draft routine work, and I review what goes back to clients. Work starts with the AI Readiness Audit (from $790 + GST), which finds what is worth automating and sets safe AI ground rules for your team. Larger automation work is quoted after the audit. AI and automation.
Still weighing it up?
Book a free 15-minute chat. I'll give you a straight answer on what you actually need.