Ewan Me IT Pty Ltd (Ewan Me IT) respects your privacy. This policy explains what we collect and how we use it, in plain English.

What we collect

When you send the contact or urgent callback form, we collect what you enter: your name, business name, email, phone number and message.

When you run the free domain scan, we collect the domain you enter and the result. If you ask for the report by email, we also collect your email address, and whether you ticked the box for occasional security tips.

When you use the IT Health Check, your answers stay in your browser tab. If you ask for the emailed breakdown, we collect your name, email, business name, optional phone number, your answers, your result and whether you asked to be contacted. That record is kept in our support system (Freshdesk) and used to send your report and, if you ask, get in touch. Your answers are never sent to Google Analytics.

When you sign up for the newsletter or book a call, we collect the details you give on that form or booking page.

Website analytics

We use Google Analytics 4 to see how the site is used: which pages are visited, roughly where visitors come from, and whether someone started a scan, sent a form or clicked to book. Google Analytics sets cookies and receives your IP address and browser details from your device.

We don’t send your name, email, phone number, message or the domain you scan to Google Analytics. Google signals and remarketing are turned off, and analytics data is kept for 14 months. You can block Google Analytics with your browser’s privacy settings or Google’s opt-out add-on.

We run a small number of Google search ads. If you arrive from one of them, Google Ads is told whether that visit led to a booking or a click to call, so we can see which ads are worth paying for. It isn’t used to show you our ads on other websites.

We also use Microsoft Clarity to see how pages are used: where people scroll, click and get stuck. Clarity records how a page is used, not who you are. Anything you type into a form or a scanner is masked before it leaves your browser, and the pages you reach after paying are not recorded. Clarity sets cookies and receives your IP address and browser details; Microsoft’s privacy statement covers how it handles them.

How we use it

We use your details only to respond to you and provide what you asked for: to answer an enquiry, call you back, send the scan report you requested, or send the newsletter you signed up for. The domain scan reads your domain’s public DNS records and website certificate. It doesn’t log in to anything or search breach data.

We only add you to marketing email if you choose that option, and you can unsubscribe at any time.

Who we share it with

We never sell your data. We share it only with the service providers we use to run the business, and only as needed to help you:

Freshdesk, our support system, where enquiries are stored as tickets.
Brevo, which sends our emails, including scan reports and the newsletter.
Our own n8n automation server, which receives form and scan requests.
Cal.com for bookings and Stripe for payments.
Cloudflare, which hosts this website, and Google Analytics, Google Ads and Microsoft Clarity as described above.

We also share information where the law requires it.

Your choices

You can ask us what we hold about you, correct it, or have it deleted at any time - just email ewan@ewanmeit.com.au. We handle personal information in line with the Australian Privacy Principles.

Contact

Questions about privacy? Email ewan@ewanmeit.com.au.