Urgent IT help

Urgent business IT problem?

If your business can’t work, email is down or you suspect a security incident, call me or request an urgent callback. Existing managed clients receive the response target included in their plan. New urgent requests received during business hours have a two-business-hour callback target. After-hours assistance is subject to availability and is not guaranteed.

Already a client? Call me now.

You already have my number, but here it is. Call and I’ll tell you straight away whether I can jump on it.

Call 0491 054 503

New customer? Request an urgent callback.

Tell me what’s happening and I’ll call you back as soon as I can.

How it works

Service hours: Monday to Friday, 8:00am - 5:00pm Brisbane time, excluding Queensland public holidays.
New urgent enquiries: callback target within two business hours during standard service hours.
Existing managed clients: the response target in your plan. Use your urgent contact pathway for critical issues.

Urgent rates

Business hours: $225/hr incl. GST, one-hour minimum.
After hours: $300/hr incl. GST, two-hour minimum, subject to availability and not guaranteed.

The conditions:

· Business customers only.
· The free first hour for new clients does not apply to urgent or after-hours support.
· Work needing third-party vendors, hardware replacement or external access may take longer.
· A callback target is not a guaranteed resolution time.
· No 24/7 service guarantee applies unless separately contracted.