Urgent business IT problem?
If your business can’t work, email is down or you suspect a security incident, call me or request an urgent callback. Existing managed clients receive the response target included in their plan. New urgent requests received during business hours have a two-business-hour callback target. After-hours assistance is subject to availability and is not guaranteed.
Already a client? Call me now.
You already have my number, but here it is. Call and I’ll tell you straight away whether I can jump on it.
Call 0491 054 503- Service hours
- Monday to Friday, 8:00am to 5:00pm Brisbane time, excluding Queensland public holidays.
- New urgent enquiries
- Callback target within two business hours during standard service hours. The conditions
New customer? Request an urgent callback.
Tell me what’s happening and I’ll call you back as soon as I can.
“Excellent IT support service. Ewan is quick to respond and very knowledgeable. They handled our issue efficiently and kept us updated throughout the process. Everything was resolved without unnecessary delays, and the experience was smooth from start to finish.”
Targets, rates and conditions
The callback and response times on this page are targets, not guarantees. For how a problem runs from the first call to the fix, see what happens on a Monday at 8:30 →
How it works
- Service hours: Monday to Friday, 8:00am to 5:00pm Brisbane time, excluding Queensland public holidays.
- New urgent enquiries: callback target within two business hours during standard service hours.
- Existing managed clients: the response target in your plan. Use your urgent contact pathway for critical issues.
Urgent rates
- Business hours: $225/hr + GST, one-hour minimum.
- After hours: $300/hr + GST, two-hour minimum, subject to availability and not guaranteed.
The conditions
- Business customers only.
- The free 15-minute triage call is for scoping new work - it does not apply to urgent or after-hours support.
- Work needing third-party vendors, hardware replacement or external access may take longer.
- A callback target is not a guaranteed resolution time.
- No 24/7 service guarantee applies unless separately contracted.